ITS Service Desk
About Us
ITS Service Desk acts as a first contact for the ITS department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control. We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Hours of Operation
1 Week Before Term
Saturday
8:00 a.m. – 2:00 p.m.
First 3 Weeks of Term
Monday – Friday
7:30 a.m. – 10:00 p.m.
Saturday
8:00 a.m. – 2:00 p.m.
Regular Term
Monday – Friday
7:30 a.m. – 10:00 p.m.
Term Breaks (Non-Instructional Days)
Monday – Friday
7:30 a.m. – 5:00 p.m.
Holidays
Closed
Reporting After Hours System Outages
To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours:
- Call the ITS Service Desk at (505) 224-4357.
- You'll hear a message that the Service Desk is closed.
- Select option #2.
- Leave a message to report the outage.
This is NOT for reporting individual account passwords or computer problems.
Request ITS Services
To request ITS services, please go to our new Services Catalog (accessible from campus computers).
ITS Services
Forms
Additional Resources
Create a Footprints Service Request
- Need Help? Contact the ITS Service Desk
- (505) 224-4357 | itsservicedesk@cnm.edu | Open a Ticket |Monday - Friday 7:30 a.m. - 8:00 p.m. (Regular Term)